Accessibility Statement

Commitment to Accessibility

SmartCar places great importance on providing equal, respectful, and accessible service to all its customers, including people with disabilities. We continuously work to enable every person to obtain information, contact us, and use the services offered on the website as conveniently, clearly, and independently as possible.

Website Accessibility

The SmartCar website has been made accessible in accordance with the Israeli Equal Rights for Persons with Disabilities Law and the Equal Rights for Persons with Disabilities Regulations (Accessibility Adjustments to Service), 2013.

The website complies with the requirements of Israeli Standard SI 5568 for Web Content Accessibility at Level AA. In addition, the website has been tested against the WCAG 2.1 Level AA guidelines.

The accessibility adjustments apply to the website’s public pages in Hebrew and English.

Accessibility Adjustments Implemented on the Website

The accessibility adjustments implemented on the website include:

• The ability to navigate and operate components using the keyboard.
• A link for skipping directly to the main content.
• A clear focus indicator when navigating with the keyboard.
• A semantic structure that includes headings, content regions, and navigation components.
• Accessible names for buttons, links, form fields, and interactive components.
• Text descriptions for meaningful images.
• Forms, instructions, error messages, and status messages adapted for assistive technologies.
• Support for display enlargement and content adaptation to different screen sizes.
• Compatibility with computers, mobile devices, and touchscreens.
• Right-to-left display support in Hebrew and English-language display support.
• The use of contrast, text sizes, and colors intended to support clear reading.
• Support for the user’s preference to reduce motion and animations.
• Menus, frequently asked questions, the date picker, and contact and booking forms adapted for accessible use.

Accessibility Testing Performed

The website’s accessibility was tested using a combination of automated and manual testing. The tests included, among other things, keyboard navigation, the order of focus between components, focus visibility, accessible names, forms and interactive components, display enlargement, content adaptation to different screen sizes, and the testing of pages and dynamic states on the website.

Testing was also performed using the following assistive technologies:

• The NVDA screen reader in a Windows environment with the Microsoft Edge browser.
• The VoiceOver screen reader in a macOS environment with the Safari browser.

The tests were conducted on the website’s public pages and principal user journeys in Hebrew and English.

Compatibility with Browsers and Assistive Technologies

The website is intended for use with modern and up-to-date browsers, including Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari. The website is based on commonly used web technologies, including HTML, CSS, JavaScript, SVG, and WAI-ARIA.

For the best possible user experience, we recommend using an up-to-date version of the browser and assistive technology.

Accessibility Arrangements at Our Branches

SmartCar branches in Herzliya, Tel Aviv and Jerusalem are accessible to the public.

For detailed information about the accessibility arrangements at a particular branch, accessible arrival options, or an adjustment required ahead of your visit, please contact the company’s office before arriving.

Accessibility Inquiries

If you encounter difficulty using the website or require a particular adjustment in order to receive service, we would be pleased to receive your inquiry and address it as soon as possible.

Phone: 09-9509757
Email: office@smartcar.co.il
Address: 122 Ramat Yam Street, Herzliya

To help us review your inquiry efficiently, we recommend identifying the page on which you encountered the difficulty, describing the action you attempted to perform, and specifying the browser and assistive technology you used, where relevant.

SmartCar continues to maintain and improve the accessibility of the website as part of its commitment to providing equal and accessible service to the entire public.